• The rider needs to be 20 years of age or older to rent a bike. In the case of renting a super bike (more than 500 cc), the minimum age required is 24. If the rider is under the stipulated age, his or her order will be cancelled without any refund.
• The documents mentioned below need to be verified, in original, for each rider. Document 2 will be deposited by the customer at the time of pickup and it will be returned during drop off. Failure to furnish the documents will lead to the order being cancelled. No rent refund would be issued in such cases.
• Document 1 – Driving License Document 2 – Passport, Election Card, Aadhaar Card. (Any one of the above). Our operational timings are from 11 am to 8 pm. All bookings fall within this time period and no pick-ups or drop-offs can be scheduled before 11 am or after 8 pm.
• Two-wheeler bookings are subject to availability. MyRide reserves the right to cancel any booking if deemed necessary. We provide two helmets per two-wheeler on rent as complimentary and they have to be returned without any damages during the drop.
• Rider should respect and follow Traffic rules and regulations. All Challans issued due to rider negligence need to be paid in full to the penalizing authority. Driving under the influence of Alcohol/Drugs is strictly prohibited. MyRide will not be responsible to compensate for any mishaps and their consequences in such cases. The customer will be liable to pay for all damages to the vendor for the same.
• Customer has to drop the bike at the same location from where it was picked up. No requests will be accommodated for a change in the drop location.
• In case a customer feels that they will be late for the drop, they should call the field executive or customer care and ask for a trip extension. Extensions are subject to availability.
• The Pick-up date, time and location cannot be changed once a booking is confirmed.
• If a rider violates any traffic rules and regulations, for example over-speeding or driving drunk, they will alone be responsible for all damages, liabilities and fines.

Trip extension requests are to be made at least 2 hours before the drop off time. Such requests are to be made to customer care/ Field executive over the phone. As per the booking schedule, they may confirm or deny the request depending on the bike availability. Charges for Trip extension: The standard rates will be applicable for extensions.

Cancellation Charges are applicable as mentioned below:

• 0-24 Hours before start of the trip – The entire amount paid by the customer will be charged as cancellation fee. There will be NO REFUND made for such cancellations.
• More than 24 hours before start of the trip – 20% of the amount paid by the customer will be reduced as cancellation fee and the remaining 80% of the amount will be refunded. The refunded amount will reflect in the customer's bank account within 7-10 business days.